Implementation Specialist

October 24

Apply Now

Receive Emails with Similar Jobs

Secureframe

WebsiteLinkedInAll Job Openings

SOC 2 • ISO 27001 • Security • Compliance • Audit

51 - 200

💰 Series B on 2022-02

Description

•As an Implementation Specialist at Secureframe, you will play a key role in ensuring the success and satisfaction of our clients. •You will establish strong relationships with customers, understand their needs, and assist them in configuring our platform. •This role reports to the Senior Director of Customer Success and requires close collaboration with executive leadership as well as the Sales, Partnerships, Product Management, and Customer Experience teams. •This role is a fully remote base in Canada.

Requirements

•1-2 years of experience in a client-facing role, such as technical support, project management, or IT consulting. •Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA) is preferred. •Excellent project management skills, with the ability to handle multiple implementation projects simultaneously. •Strong empathy for customers and a solution-oriented mindset. •Outstanding communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. •Ability to collaborate effectively and balance the needs of both the Secureframe team and our customers. •Passionate about working in a fast-paced, rapidly changing environment.