Bilingual Help Desk Support

November 13

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Customer Service • Small Consumer Loans • Taxes

1001 - 5000

Description

• Provide Level 1 remote technical support for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English. • Take incoming calls, addressing system or operational problems and service requests. • Resolve minor technical issues and deliver solutions that meet customer expectations. • Document incidents in the Incident Management System, ensuring accurate tracking and resolution. • Determine initial routing of reported cases. • Report recurring problems or service deficiencies to management. • Assist with electronic setup for new office locations or merged offices as needed. • Perform quality assurance testing and assessment of new software. • Prompt and regular attendance is required.

Requirements

• Bilingual in Spanish (required) • A reliable internet connection (DSL or faster) • A strong customer service orientation with effective verbal and written communication skills • Ability to work professionally with others and maintain composure in stressful situations • Flexibility in work hours • Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures • Ability to troubleshooting and remotely installing hardware • High School Diploma or equivalent required • A 2-year technical school degree or equivalent (preferred) • Related technical certifications (preferred)

Benefits

• A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time. • Top-notch training to help you build a solid foundation and excel in your role. • Community Service opportunities – we actively contribute to charities, local food banks, and educational initiatives. • Career growth potential – we encourage internal growth and provide pathways for advancing careers.