Help Desk Specialist - Healthcare SaaS

2 days ago

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Steer Health

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Description

• Steer Health is a high-growth startup redefining the health tech industry. • Provide technical support to Clients in an efficient and accurate manner. • Solve basic technical problems and provide support. • Ensure customer value is maintained to the standards set forth by the company. • Provide first level contact and convey resolutions to customer issues. • Addressing tickets via Phone and Emails. • Expert with Jira Ticketing Tool. • Properly escalate unresolved queries to the next level of support. • Track, route and redirect problems to correct resources. • Update customer data and produce activity reports. • Walk customers through problem-solving process. • Follow up with customers, provide feedback and see problems through to resolution. • Utilise excellent customer service skills and exceed customers’ expectations. • Ensure proper recording, documentation and closure. • Recommend procedure modifications or improvements. • Preserve and grow your knowledge of help desk procedures, products and services. • Excellent in reporting and creating data visualization dashboards.

Requirements

• Proven working experience in providing Help Desk support • Bachelor's degree or equivalent work experience • Minimum of 3 years of experience working in Helpdesk/Client facing roles • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Docs, Sheets, Slides, Calendar). • Excellent organizational and time management skills. • Strong verbal and written communication skills. • Ability to multitask and prioritize in a fast-paced environment. • High level of discretion and confidentiality. • Strong problem-solving abilities. • Ability to work independently and collaboratively in a team. • Working knowledge of help desk Healthcare software, SaaS databases and remote control • Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills • BS degree in Information Technology, Computer Science or equivalent

Benefits

• We offer a highly competitive rewards and benefits package • When you join our team, you’ll have access to a vast array of benefits to help you live your life well