AV Technician - Helpdesk Support
6 days ago
Description
• Onsite AV Tech: Handle audio-visual equipment setup and assistance during events • Interact with clients and deliver outstanding customer service on-site. • Ensure a quality AV setup for events. • Maintain and arrange audiovisual equipment • Adhere to proper business clothing and appearance requirements • Remote Helpdesk Support & Onboarding: Provide end users with technical help and assistance • Assist with technological installs, updates, and troubleshooting • Offer onboarding assistance to new users • Effectively communicate with end users to address their technical needs • Helpdesk support and onboarding best practices and technology should be kept current.
Requirements
• Valid travel documents for US entry required. • Proven expertise as an AV Technician or Helpdesk Support Specialist is required. • Strong interpersonal and communication skills. • Effectiveness in interacting with clients and end users. • Outstanding customer service abilities and a professional demeanor. • Solid organizational and time management competencies. • Capability to operate in a dynamic and fast-paced workplace. • Capability to travel about once per month.
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