Program Manager - Services Delivery

2 days ago

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SecurityScorecard

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SecurityScorecard is the global leader in cybersecurity ratings.

Third party security • risk management • vendor risk management • security ratings • Threat Intelligence

501 - 1000

💰 $180M Series E on 2021-03

Description

• Understanding and documenting all aspects of SecurityScorecard MAX service delivery • Project management of all direct customers throughout the customer lifecycle • Ensuring all partners are programmatically managed from initial training to ongoing MAX certification • Developing and maintaining comprehensive playbooks, standard operating procedures, and process documentation • Using Jira, Trello, and other project management tools to track and manage service delivery projects • Overseeing the implementation of partner tier II services support • Speaking directly with customers to understand their business needs

Requirements

• 8+ years of proven experience in service delivery, preferably within MDR, MSSPs, or technical service environments • Strong project management skills, including experience with tools like Jira and Trello • Exceptional documentation skills, with a focus on creating clear, actionable playbooks and process guides • Experience in collaborating with partners for onboarding and training • Ability to productize customized services and understand the broader service delivery landscape • Strong operational and support skills, with the ability to handle multiple priorities

Benefits

• Competitive salary • Stock options • Health benefits • Unlimited PTO • Parental leave • Tuition reimbursements • Much more!