Client Services Director - Casualty

October 14

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Sedgwick

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claims management • risk management • workers'​ compensation • disability • absence solutions

10,000+

Description

• To determine account management strategies related to client service plans • To be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business • To provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models • To oversee the work of other local Client Services staff • Provides stewardship reporting to clients • Conducts pre-renewal visits reviewing client loss experience and general company performance • Reviews and identifies areas of potential dissatisfaction prior to renewal meetings • Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs • Negotiates changes or improvements to service plan • Facilitates the reduction of process barriers, technology constraints, or resource constraints • Coordinates client invoicing, audits and accounts receivable follow up for assigned clients • Resolves all major customer service issues • Identifies and solicits cross-selling opportunities • Participates in local insurance community through advanced education and affiliation memberships • Supervises and directs personnel assigned to programs requiring multiple Account Representatives • Ensures compliance with all applicable Quality initiatives • Performs other duties as assigned • Supports the organization's quality program(s) • Travel as required

Requirements

• Bachelor's degree from an accredited college or university preferred • CPCU, AIC and/or ARM or other related designation preferred • Ten (10) years related experience or equivalent combination of education and experience required • two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation and facilitation skills • Leadership/management/motivational skills • Ability to work in a team environment • Excellent account rounding ability • Strong understanding of workers compensation, liability and disability claims management • In-depth knowledge of client servicing • Ability to handle conflict and confront challenging issues in a fast work environment • Ability to meet or exceed Performance Competencies

Benefits

• medical • dental • vision • 401k and matching • PTO • disability and life insurance • employee assistance • flexible spending or health savings account • other additional voluntary benefits