SVP - Client Services, Pharma Agency

September 24

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Avalere

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Health insurance and reform • Evidence-based medicine • Reimbursement and product commercialization • Health economics and outcome research • Healthcare networks

201 - 500

Description

• Provides strong, engaged leadership, effectively directs team members to meet expectations and accomplish organizational, team, and individual goals • Establishes priorities on brands and contributes to team discussions and problem-solving • Exhibits superior interpersonal skills to lead, motivate, and unify team and ensure a positive employee experience • Develops team members through coaching, mentoring, performance management, and training and development • Leadership and guidance of a team of VP Account leaders, strengthening and growing our next level leaders • Is an organizational leader; highly refined, positive internal working relationships at all levels and within all Avalere Health groups • Demonstrates success as an effective agency leader with the ability to drive both client and internal team initiatives. • A proactive and dynamic professional with strong business acumen, exceptional people skills, and high emotional intelligence. • Ability to act decisively with a strong sense of urgency and self-motivation rather than relying on external prompts. • Proven capability to lead clients and internal teams towards a unified vision, ensuring that strategic marketing plans and goals are achieved. • Deeply focused on business objectives with a robust understanding of brand and engagement metrics, as well as sales projections. • Strong grasp of the client’s business landscape, emphasizing strategic alignment between marketing efforts and business goals. • Exhibits mastery in leading positive client relationships in complex situations, resolving client issues and strengthening client engagement • Builds and nurtures relationships at senior levels within the client organization through regular communication and leadership of quarterly business reviews • Able to triage and manage the most sensitive client discussions, including those related to escalation issues • Owns the final decision on agency recommendations and escalation discussions related to client relationship issues • Knows how our client’s performance is measured and grounds agency solutions in what matters most to our clients • Has deep knowledge of the pharma industry and understands and keeps pace with the issues and opportunities facing our clients’ businesses • Possesses experience across all dimensions of marketing planning and budget development; contributes to annual brand planning with cross-functional team • Has experience working with brands through all phases of the lifecycle, including strong pre-launch, disease education, and launch experience • Provides strategic counsel to clients by solving specific client business problems and delivering recommendations that meets the client’s business needs and establish Avalere Health as a valued partner • Ensure that insights, research, and data analytics are an integral part of our client counsel and recommendations which includes integrating our offerings and developing a strong cohesive narrative • Works collaboratively with Strategy, Engagement, Creative, Scientific, and Digital leaders to ensure teams are working optimally to deliver solutions that are on strategy and meet the clients’ needs • Responsible for forecast development of LOB accounts, and ensures accurate forecast updates monthly and quarterly • Works collaboratively with Business Operations to ensure staffing plans are in place and team is ready to deliver for clients and deliver on forecast • Attains and exceeds annual revenue plan for individual clients/brands within LOB by providing value and actively seeking new assignments and organic growth opportunities • Ensures Client Services utilization targets are met, and addresses any underutilization or overutilization issues • Works collaboratively with Talent Acquisition to recruit top Account talent and maintains a talent pipeline to support future growth • Maintains regular and consistent communication with LOB leads across other functions to ensure collaborative growth • Contributes to annual business planning

Requirements

• 20 or more years of experience in marketing or marketing-related roles within the pharmaceutical industry • Agency Account leadership experience required • Experience in digital marketing and fully integrated marketing projects preferred • Experience leading books of business with yearly revenues of $25 million or more • Experience leading teams of account management professionals at multiple levels of 10 people or more