Hotel Customer Service Specialist

5 days ago

🇺🇸 United States – Remote

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+2 more states

🏈 Alabama – Remote 🐊 Florida – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Sedgwick

WebsiteLinkedInAll Job Openings

claims management • risk management • workers'​ compensation • disability • absence solutions

10,000+ employees

🏢 Enterprise

📋 Compliance

Description

• Deliver exceptional customer service on substantial loss assignments • Serve as a resource for all concierge functions and systems • Triages substantial residential and commercial property losses by assessing client needs • Coordinate hotel stays within budget provided by insurance company • Work with support departments to ensure seamless transactions for clients • Assist with special projects and training of new colleagues on processes and systems

Requirements

• High school diploma or GED required • Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required • Strong knowledge of concierge department systems and processes • Detailed knowledge of other support departments • Demonstrated ability to resolve issues and handle conflict • Detailed knowledge of managed repair strategies and processes • Demonstrated ability to work with other departments to accomplish objectives • Strong oral and written communication skills, including presentation skills • PC literate, including Microsoft Office products • Strong organizational skills • Excellent interpersonal skills • Ability to work independently or in a team environment • Ability to meet or exceed Performance Competencies • Bi-lingual English/Spanish a plus

Benefits

• Flexibility for important personal needs • Support for mental, physical, financial, and professional needs • Opportunities to sharpen skills and grow career • Environment that celebrates diversity and inclusiveness