Customer Success Manager

March 19

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Seeq Corporation

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Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data.

Data Analytics Software • Industrial Process Data Analytics • Reporting and Dashboards • Time Series Data Analytics • Integration with Data Historians

51 - 200 employees

📋 Description

• Customer Success Manager (CSM) drives customer retention, growth, and value realization. • Acting as a trusted advisor, the CSM champions customer needs, ensuring alignment with business goals while fostering strong internal and external relationships. • This role is critical to maximizing renewals and expansion within Seeq’s customer base. • Developing and executing success plans that align with customer strategic initiatives. • Lead quarterly customer success reviews to highlight achievements and refine priorities. • Driving adoption and engagement through onboarding, training promotion, user forums, and regular touchpoints. • Owning the renewal process, ensuring customer retention and value delivery. • Collaborating with Sales, Product, Training, and Support to anticipate and meet customer needs. • Addressing customer roadblocks, escalating as needed to support and development teams. • Identifying and advocating for feature enhancements based on customer needs. • Expanding customer relationships across sites, business units, and partner organizations.

🎯 Requirements

• 5+ years in a customer-facing B2B SaaS role or an engineering position within process manufacturing or power generation. • Experience engaging senior directors or above and stakeholders in Fortune 500 companies. • Strong data-driven approach to customer health and account strategy. • Expertise in IT/OT priorities, industrial analytics, and digital transformation. • Proven ability to own renewals, build account plans, and drive expansion. • This role requires a proactive, strategic thinker passionate about customer success and a deep understanding of enterprise SaaS within industrial environments.

🏖️ Benefits

• About Seeq • Seeq is a remote-first (only) company founded by serial entrepreneurs. • Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. • We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. • Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. • We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. • We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. • The Perks of Working at Seeq • Competitive salary plus equity incentives • 12-week paid Seeq family leave • Unlimited PTO • Internet and mobile phone reimbursements • Medical benefits • Group term life insurance • Short-term and long-term disability insurance pre-tax benefits • Voluntary vision and dental (ortho) • Vacation bonus program • Employee Assistance Program • Generous home office allowance • The best co-workers (we've analyzed the data, so we know it's true.) • Pet-friendly workspace (your dog will be so happy to have you home) • You love your job!