Senior Customer Success Manager

Yesterday

Apply Now

Receive Emails with Similar Jobs

Seeq Corporation

WebsiteLinkedInAll Job Openings

Advanced Analytics for Process Manufacturing Data

Data Analytics Software • Industrial Process Data Analytics • Reporting and Dashboards • Time Series Data Analytics • Integration with Data Historians

51 - 200

Description

• The Customer Success Manager (CSM) plays a pivotal role within our organization, empowering our customers to transform how they work. • CSMs act as customer champions and operate with the customer’s best interests and business drivers in mind to achieve business goals. • They build and nurture strong relationships both internally and externally and they proactively plan and execute internal and external initiatives to help customers achieve their goals. • The Customer Success Management team is critical in driving high rates of renewal and expansion within the Seeq customer base. • Develop and implement success plans that outline how we will align with our customer’s strategic initiatives to exceed their expectations. • Deliver quarterly customer-to-success reviews, which are used to highlight successes and refocus priorities to continue driving value. • Drive adoption through user onboarding, promoting training, establishing customer user forums, and regular customer touch points. • Own the renewal process for each customer, ensuring timely renewals while minimizing churn. This involves understanding customer priorities and driving value generation. • Collaborate with the account team to develop comprehensive account plans that will drive our strategy around expansion, cross-selling, and upselling. • Respond to customer concerns and roadblocks, leading them to the right resources and providing context about priority to the Support Team and Development Team. • Identify gaps in Seeq capabilities required to meet customer needs and prioritize advocating for feature enhancements. • Leverage customer relationships to expand to other sites, business units, or partner companies.

Requirements

• 5+ years working in a customer-facing role for a B2B SaaS company, or similar technology company, with exposure to multinational organizations or, • An engineering role at a Process Manufacturing or Power Generation organization focused on driving change management and influencing people, such as a Project Manager, Digital Leader, Improvement Engineer, etc. with accountability to multiple stakeholders • Experience interacting with and presenting to senior director+ levels at global Fortune 500 companies. • A data-driven individual who understands the importance of customer health indicators and how to pivot account strategy when required. • Adept at translating corporate objectives (e.g., from an annual report) into strategic priorities for an account and gaining stakeholder alignment. • Experience owning the renewal process. • Experience collaborating with sales and services organizations to build and execute account plans that lead to customer advocacy and expansion. • Knowledge of time series and data analytics in manufacturing would be a plus. • Experience working with industrial or manufacturing organizations, including an understanding of IT and OT needs and priorities, would be considered an asset.

Benefits

• 12-week paid Seeq family leave • Unlimited PTO • Internet and mobile phone reimbursements • Medical benefits • Group term life insurance • Short-term and long-term disability insurance pre-tax benefits • Voluntary vision and dental (ortho) • Vacation bonus program • Employee Assistance Program • Generous home office allowance • The best co-workers (we've analyzed the data, so we know it's true.) • Pet-friendly workspace (your dog will be so happy to have you home) • You love your job!