Project Manager - Call Center

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SeKON Enterprise, Inc.

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ERP Implementation • PM and Governance • Health IT • Strategic Planning • Enterprise Architecture

51 - 200

Description

• Works with partners to develop service solutions and business case development across functional groups. • Involved in the coordination of translating business strategy into work programs and processes. • Reviews and provides input to high-level project planning and management. • Accountable for the creation and development of technology solutions appropriate to business needs and objectives. • Oversees implementation of program, projects, or processes. • Creates and delivers monthly Program Management Reviews. • Ensures all business functions are appropriately and consistently defined and that these functions meet the objectives of the client. • Drives stream of work reporting to customer. • Develops status reports, controls project scope and economics, approves changes, and manages and resolves issues, risks, and conflicts. • Serves as a single point of contact and the escalation point between technical teams. • Demonstrates abilities as a leader, creating a positive work environment by monitoring workloads of the team while meeting client expectations. • Accountable for senior level customer relationships and satisfaction. • Serve in a variety of roles to include, but not limited to proposal management, proposal writing, editing, and pricing.

Requirements

• Bachelor’s degree in Business, Information Technology (IT) or a related field preferred or equivalent year of experience • 5 years of experience with managing multiple call centers. • Demonstrate knowledge of URAC Health Call Center Standards, experience in customer service, performance evaluation, and process improvement. • Demonstrate strong interpersonal and communication skills. • Demonstrate experience in large volume staff training and coaching.