Head of Account Management

September 26

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SENSIZE LIMITED

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Tracking for Magnums. • Reusable packaging • Low power tracking • Bluetooth tracking • Circular economy

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Description

• Head of Account Management • Team – Commercial • Location – Cambridge, UK • Contract – Full-time, Permanent • Company: Sensize is on a mission to revolutionise the supply chain through technology that allows reusable packaging companies to continuously track their assets. • Opportunity: As the Head of Account Management, you will be responsible for setting up and managing the entire account management area, handling all accounts directly, and overseeing customer relationships. • Responsibilities: Primary contact for all Sensize accounts, develop understanding of client objectives, manage P&L for key accounts, set up account management function, identify business growth opportunities, lead contract negotiations, implement CRM systems, oversee invoicing processes, draft and manage client contracts, manage cross-cultural relationships.

Requirements

• Excellent experience in account management or sales management with a strong emphasis on handling key accounts. • Previous experience in a startup environment, particularly in setting up and scaling account management functions or experience building a new organisation/account management/sales functionality is highly preferred, • Proven ability to manage end-to-end account management processes, including customer success, invoicing, and negotiations, contracts, P&L, etc. • Strong understanding of account management systems and account management tools. • Experience in the tech, logistics, or IoT sectors is a significant advantage. • Experience managing accounts across different countries and cultures. • Proficient in CRM platforms (e.g. Salesforce, HubSpot) and financial management tools related to invoicing and credit control (Xero). • Strong analytical skills, with the ability to interpret data and drive strategic decisions. • Highly motivated and able to work independently, with a proactive approach to problem-solving in a fast-paced startup environment. • Entrepreneurial mindset with a passion for building and scaling processes from scratch. • Capable of balancing high-level strategic thinking with hands-on execution in day-to-day tasks. • Detail-oriented with the ability to set up and manage complex processes while keeping an eye on the big picture. • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with high-level clients and internal teams. • Deep customer empathy and a strong commitment to delivering exceptional customer experiences. • Resilient, adaptable, and able to thrive under pressure in a dynamic, ever-changing environment. • Flexibility to travel nationally and internationally.