Manager - Corporate Education

March 19

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Serefin

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Serefin is a comprehensive service provider focused on simplifying healthcare navigation and enhancing accessibility. Their person-centered approach aims to make healthcare journeys easier through care coordination that puts people and families first. They offer solutions tailored to healthcare needs, emphasizing mental wellbeing, physical clinic services, and corporate employee assistance programs. Serefin also provides specialized services for industries such as government, finance, and telecom, through their contact center operations that streamline customer access and improve experiences. Their efficient care coordination services differentiate insurance programs and help optimize the utilization of benefits. With an integrated approach, they aim to improve health outcomes by transforming transactions into care plans and providing ongoing support.

Clinic • Virtual Health • Contact Center Services

201 - 500 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🏛️ Government

📋 Description

• The Manager of Corporate Education at Serefin is a pivotal leadership role within the organization, shaping its educational strategy and leadership. • This role reports directly to the Chief Operating Officer and works closely with the Vice President of Serefin Health holding the responsibility of developing, implementing, and overseeing comprehensive corporate education programs designed to enhance the skills and knowledge of Serefin's workforce. • This role underscores the strategic importance of education within Serefin's culture and goals. • Working with the Vice President of Serefin Health, the Manager’s primary responsibilities are: • Supporting the development of a comprehensive educational strategy. This involves not only crafting a roadmap for educational initiatives but also strategically aligning it with organizational goals and objectives. The Manager will be tasked with analyzing the educational landscape, staying abreast of industry trends, and understanding the learning needs of the various teams. • Cultivating a culture of continuous learning by designing and managing a portfolio of professional development to empower employees to enhance their skills and knowledge continually. • Supporting the development of learning materials and curricula, collaborating with Learning Specialists across Serefin to ensure content relevance and accuracy. • Working closely with the Digital Learning Design Specialist to oversee the learning management system (LMS) and other educational tools for efficient education delivery. • Assessment and evaluation of programs by establishing robust measurement tools to gauge program success and impact, enabling data-driven improvements, and maintaining high-quality standards.

🎯 Requirements

• A master’s degree in education or a related discipline is preferred, although equivalent leadership experience will also be considered. • A minimum of 3 years in formal leadership positions is required, with a strong focus on education management. • Experience working in a teaching environment, or in a health center setting is highly desirable. • Participation in developing and delivering training in a contact center environment is highly desirable. • Demonstrated experience in successfully establishing new programs, services, or departments within complex, integrated, and collaborative environments. • Exceptional communication, interpersonal, and organizational skills to enable effective collaboration and convey ideas clearly and persuasively. • Well-developed leadership skills to lead teams, make decisions, and drive organizational success. • Proven skills in problem-solving and conflict resolution. • A strong foundation in business management, including strategic planning, developing business case proposals, budgeting, resource allocation/utilization, and analysis. • Ability to think systemically and understand how various components of an organization interact to align educational initiatives with broader business strategies. • Proficiency in marketing, business proposal writing, and presentation skills to promote educational programs and gain support from stakeholders. • The capacity to function effectively during periods of rapid change and transition. • Demonstrated ability to enhance leadership development in others and build strong team relationships. • Strong project management skills. • Ability to build and maintain relationships with senior management, both internally and externally.