Serefin
Serefin is a comprehensive service provider focused on simplifying healthcare navigation and enhancing accessibility. Their person-centered approach aims to make healthcare journeys easier through care coordination that puts people and families first. They offer solutions tailored to healthcare needs, emphasizing mental wellbeing, physical clinic services, and corporate employee assistance programs. Serefin also provides specialized services for industries such as government, finance, and telecom, through their contact center operations that streamline customer access and improve experiences. Their efficient care coordination services differentiate insurance programs and help optimize the utilization of benefits. With an integrated approach, they aim to improve health outcomes by transforming transactions into care plans and providing ongoing support.
Clinic • Virtual Health • Contact Center Services
Senior Manager - Strategy and Operations
March 15
Serefin
Serefin is a comprehensive service provider focused on simplifying healthcare navigation and enhancing accessibility. Their person-centered approach aims to make healthcare journeys easier through care coordination that puts people and families first. They offer solutions tailored to healthcare needs, emphasizing mental wellbeing, physical clinic services, and corporate employee assistance programs. Serefin also provides specialized services for industries such as government, finance, and telecom, through their contact center operations that streamline customer access and improve experiences. Their efficient care coordination services differentiate insurance programs and help optimize the utilization of benefits. With an integrated approach, they aim to improve health outcomes by transforming transactions into care plans and providing ongoing support.
Clinic • Virtual Health • Contact Center Services
📋 Description
• Senior Manager Strategy and Operations role aimed at driving operational excellence. • Collaborate with the President for strategic goals and smooth daily operations. • Manage relationships with external partners and vendors for business objectives. • Oversee cross-functional teams and challenge existing processes. • Enhance customer satisfaction by optimizing support processes. • Analyze operational data to evaluate performance and provide insights.
🎯 Requirements
• Proven experience as a Senior Manager Strategy and Operations or in an equivalent leadership role, ideally in a fast-paced, high-growth startup environment. • Strong organizational, leadership, and team-building abilities with a focus on performance optimization and growth. • Innovative and strategic mindset, capable of driving change, challenging the status quo, and implementing cutting-edge solutions. • Exceptional communication and interpersonal skills, with the ability to clearly articulate the company’s strategy and operational priorities to diverse teams and external partners. • Strong understanding of business functions and principles, with a focus on achieving both operational excellence and commercial success. • Proficient in data analysis, performance metrics, and operational KPIs, with the ability to use insights to drive decision-making and continuous improvement. • Commercial acumen with a practical approach to feedback-driven decision-making and resource allocation. • Familiarity with MS Office and various business management software tools. • Fluency in Arabic and English is essential, especially for engaging with regional partners and stakeholders. • Experience in startups within the MENA region and a background in Mental Health/Health Care is desirable.
🏖️ Benefits
• None
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