Travel Sales and Service Advisor

September 25

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Serefin

WebsiteLinkedInAll Job Openings

Clinic • Virtual Health • Contact Center Services

201 - 500

Description

• Handle travel inquiries efficiently and customer follow-up\n• Familiar with marketplace promotions, campaigns both internally and externally\n• Up to date with supplier information, attend supplier training as required.\n• Secure travel arrangements and bookings for transportation, hotel accommodations, car rentals, tours, and excursions, upsell and cross sell.\n• Sell a full range of preferred supplier products in order to meet and exceed targets always using preferred supplier directives.\n• Invoice and document client files accurately within mid-office systems.\n• Assists in first line resolution of client escalations.\n• Comply with all PCI/GDPR/TICO/OPC regulations.\n• Maintain schedule adherence including start time, breaks and mealtime.\n• Read the latest emails, messages and agent alerts for any important updates\n• Take calls/answer emails throughout your shift providing exceptional customer service accurately and efficiently while interacting with empathy, patience and understanding\n• Ensure personal adherence to own internal call quality standards/QA scores and KPI requirements\n• Participate in short refresher coaching sessions during your shift when possible and which may include role playing and question and answer sessions\n• Engage with manager/supervisors and colleagues throughout the day with any questions or concerns ensuring high quality customer interactions every time\n• As time permits, work on other duties assigned such as making follow-up calls or working on a special project\n• When possible, participate in team building games and activities.

Requirements

• Tico accreditation is essential.\n• Experience in travel industry focused on sales (Minimum 2 years)\n• Proficient Amadeus GDS skills(Native requirement)\n• Strong sales and service skills with a proven track record of achieving high sales conversions.\n• Excellent interpersonal and communication skills, both written and verbal\n• Ability to understand our brand’s offerings, opportunities, and consumer audience.\n• Ability to develop and follow standard operating procedures and adapt practices as required.\n• Experience working in a stringent environment with set SLA expectations.\n• Knowledge in travel technology B2B and B2C platforms as well as loyalty solution platforms\n• Computer knowledge including advanced Microsoft Office Suite skills and working knowledge of internet, mobile and tablet applications.\n• Proficiently bilingual, spoken and written - English/French (optional)\n• Must successfully complete initial training before handling customer interactions; you will also be required to attend ongoing training and educational sessions to develop and refine skills and performance\n• Excellent inter-personal, communication and effective listening skills with the ability to foster strong relationships across a wide range of personalities in a diverse setting.\n• Detail-oriented and focused\n• Previous experience with Five9, Verint software an asset

Benefits

• Tico accreditation is essential.\n• Experience in travel industry focused on sales (Minimum 2 years)\n• Proficient Amadeus GDS skills(Native requirement)\n• Strong sales and service skills with a proven track record of achieving high sales conversions.\n• Excellent interpersonal and communication skills, both written and verbal\n• Ability to understand our brand’s offerings, opportunities, and consumer audience.\n• Ability to develop and follow standard operating procedures and adapt practices as required.\n• Experience working in a stringent environment with set SLA expectations.\n• Knowledge in travel technology B2B and B2C platforms as well as loyalty solution platforms\n• Computer knowledge including advanced Microsoft Office Suite skills and working knowledge of internet, mobile and tablet applications.\n• Proficiently bilingual, spoken and written - English/French (optional)\n• Must successfully complete initial training before handling customer interactions; you will also be required to attend ongoing training and educational sessions to develop and refine skills and performance\n• Excellent inter-personal, communication and effective listening skills with the ability to foster strong relationships across a wide range of personalities in a diverse setting.\n• Detail-oriented and focused\n• Previous experience with Five9, Verint software an asset