Payment Processing Solutions Consultant

November 1

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Sertifi

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Security & PCI Compliance • Hospitality Industry • Flexible API Solution • Payment Services • OPERA Integration

51 - 200

Description

• Focus on "farming" existing accounts • Proactive outreach to merchants • Address objections and concerns • Assist with solution usage and financial reconciliation • Travel to customer sites and/or trade shows • Develop a rich knowledge of all Sertifi products • Establish customer rapport • Recommend new and improved products • Facilitate transitions for new clients • Educate clients with training materials • Conduct live trainings • Maintain customer interaction records • Collaborate with internal teams

Requirements

• Bachelor’s Degree from a four-year accredited College/University or related work experience • 5+ years’ experience in a customer onboarding, implementation, or sales and customer service role • 5+ experience in payments and hospitality • Experience with Customer Success software (i.e., ChurnZero) • Passionate about customer success and driving customer outcomes • Ability to summarize technical and complex topics to a specific target audience • Strong problem solving and analytical skills • Extreme attention to detail • Organization of workload • Able to collaborate well with a team, but can also manage their workload independently • Energetic and eager to succeed • Must be highly motivated and have a positive attitude • Excellent communication

Benefits

• Competitive salary • Unlimited PTO • Medical/dental/vision insurance • Short-term and long-term disability insurance • 401k with company match • Paid parental leave • Life insurance • Pre-tax Transit Benefit Program