Atlassian Technology Consultant

6 days ago

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ServiceRocket

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ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

Training • Support Services • Implementation Services • LMS • Training Services

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• ServiceRocket is expanding its team by adding an Extended Rocketeer workforce. • This is a dedicated group of contractors who have been certified by ServiceRocket to be a part of our Professional Services Consultants. • This area is responsible for providing consulting services to clients by providing a complete project solution to achieve measurable business improvement. • As a subject-matter expert, the Extended Rocketeer can expect to work on projects semi-continuously throughout a year in multiple client engagements acting as the key technical resource dedicated to delivery of solution. • Design, develop, and implement high-quality Atlassian-based solutions including architectural system design. • Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements. • Provide experienced guidance, feedback, and recommendations to customers based on established best practices. • Support the roll-out, adoption, and scaling of provided solutions for customers. • Handle customer engagements including scheduling, coordination, communication, and enhancing the customer relationship. • Assist with proposal development and statement of work definitions. • Engage with potential customers on sales calls as a technical resource, advising on product solutions.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines (or equivalent in work experience) • Minimum of 7 years of experience in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training--ideally with several years focused on Atlassian products • A successful history in customer engagement and demonstrated exceptional consulting and influencing skills • Proven experience implementing Atlassian and its products • Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions • Experience with tools such as: Asset Management, Jira Align, Trello, Jira Analytics, Scriptrunner, Advanced Roadmaps, BigPicture (Project Management) • Other helpful knowledge areas include: Asana, ServiceNow, Freshservice, Miro • Knowledge of scripting languages is a strong plus (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.) • Excellent analytical skills with the ability to take a holistic view across a range of domains • Familiarity with ITIL and ITSM principles • Experienced in UAT testing and test use-case development • Knowledge of multiple cloud technologies • Excellent communication skills, including workshop facilitation, written and verbal communication • Experience with Agile development methodologies

🏖️ Benefits

• A technology services leader of many solutions and partnerships with industry giants. • Enhance your industry knowledge and work with high-level decision-makers. • A diverse world of Rocketeers lives by our values with a collaborative mindset. • ServiceRocket has a dedicated leadership behaviors mindset that ensures you'll be a valued member.