Implementation Manager - Enterprise

February 7

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Guide customers through software implementation with a strong focus on 1-1 training. • Understand customer’s needs and determine best practices to receive the most benefit from the system. • Works with customer to ensure software configuration meets customer needs. • Ensure seamless communication between customers, internal teams, and vendors. • Monitor implementation progress and address delays; manage project risks and address customer escalations. • Manage a complex timeline that could involve multiple individuals or departments at the customer’s company. • Maintain detailed project documentation and adherence to outlined processes. • Provide regular updates on project status, risks, and milestones. • Host 1-1 training sessions, tailoring delivery of content to the needs of the audience. • Assist in training new hires on the ins and outs of Aspire/FieldRoutes software. • Ensure smooth transition to ongoing support. • Use customer & internal feedback to assist in enhancing training programs. • Coordinate data imports and validate the data to ensure information comes over correctly from the customer’s previous software.

🎯 Requirements

• Skilled in planning, scheduling, and managing complex projects with multiple stakeholders. • Excellent verbal and written skills; adaptable for different audiences; active listening. • Exceptional service and support; managing expectations; building relationships. • Strong abilities in managing tasks, prioritizing, and meeting deadlines. • Experience in teamwork and conflict resolution. • Analytical thinking; addressing challenges and proposing solutions. • Experienced with software implementation; eager to learn new technologies. • Flexible and quick to learn new tools and technologies. • Delivering high-quality solutions; ensuring customer accountability. • Proficiency in relevant applications such as Aspire/FieldRoutes, Salesforce, or Jira. • Preferred in trades: landscape, janitorial, or pest control; 1+ year in software implementation or customer support.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.