Principal Software Architect

October 25, 2024

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Technical ownership of system architecture target state, roadmap, execution, and evolution as we move to a distributed system with bounded Contexts and Microservices. • Key leader of the “Technical Architecture Group” for the company, including advising, aligning, and streamlining key decisions for shared technology. • Unifying our vision and aligning all engineers around a focused set of architectural principles. • Essential hands-on code ownership of a few crucial components of our technical stack. • Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation and screening. • Frequently present at public venues, including internal technology sessions, conferences, executive meetings, and customer briefings. • Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners. • A key mentor and guide for engineers across engineering as a whole. • Participate in technical calibration sessions. • Contribute to the roadmap and resource planning. • Review, advise, and coach teams in Platform and Infrastructure on architecture and design.

🎯 Requirements

• 10+ years of industry experience, including with large-scale enterprise web/saas applications. • First-hand experience with a cloud transformation as well as unraveling a monolithic codebase to a system of highly available microservices with exceptional performance and load resiliency. • Strong technical knowledge in the areas of: Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other) preferred. • Git, unit testing, debugging, profiling, IDEs, JIRA and other tools that are typically used by developers on Microsoft technology stack. • Continuous integration and continuous delivery methodologies and tools (TeamCity or similar). • Performance / reliability monitoring tools (e.g. New Relic, DataDog, Application Insights). • Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Interana). • Strong expertise & experience with the majority of Kubernetes, Functions/Serverless computing, Distributed messaging systems (Kafka, Event Hubs, SQS etc), Data Lakehouse architectures (e.g. Snowflake, Databricks Delta) and API gateways. • Administration and building automation for Azure, AWS or other public cloud technology. • Experience with large scale 3rd party integrations including Accounting, ERP, HRIS systems and Ad exchanges. • Experience with API surfaces for Developer ecosystems. • Ability to empathize with our users and champion their experience. • Ability to roll up sleeves and develop blueprint codebases for cornerstone technical systems. • Exceptional communication skills including interpersonal as well as public speaking. • Ability to present and communicate vision is paramount for the success of this role.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.