Staff Software Engineer - Contact Center Pro

March 1

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. • Own from end to end the short and long term technical vision of your squad. • Be responsible for all major technical decisions for your squad. • Provide technical mentorship and guidance to engineers within your team and others. • Help your team to improve the technical quality of their work through regular technical design and code reviews. • Share your technical knowledge and expertise through regular tech talks and/or blog posts. • Communicate effectively with engineers, product managers, customers, partners, and other leaders.

🎯 Requirements

• Equivalent of 8+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers). • Equivalent of 15+ years of industry experience. • Expert-level knowledge of: • Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other). • HTML5 and JavaScript; experience with Typescript and React is a plus. • Git, unit testing, debugging, profiling, performance monitoring. • Strong communication and technical writing skills. • B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: • Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Support for Titans at all stages of life: • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.