VusionGroup
VusionGroup is dedicated to transforming physical retail stores into digital assets through advanced technologies that enhance efficiency and store performance. Their solutions encompass data-augmented intelligence, IoT platforms, and electronic shelf labels, enabling retailers to optimize operations and improve customer experiences. Committed to sustainability, VusionGroup innovates to create a positive impact in commerce by harnessing data for real-time insights and operational excellence.
Customer Success Manager
Yesterday
VusionGroup
VusionGroup is dedicated to transforming physical retail stores into digital assets through advanced technologies that enhance efficiency and store performance. Their solutions encompass data-augmented intelligence, IoT platforms, and electronic shelf labels, enabling retailers to optimize operations and improve customer experiences. Committed to sustainability, VusionGroup innovates to create a positive impact in commerce by harnessing data for real-time insights and operational excellence.
📋 Description
• We build. We create impact. • You will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. • Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support, maintenance, and asset management. • Coordinating teams: Working with support teams, client project managers, and other stakeholders to ensure quality service. • Managing service contract budgets: Tracking and managing the budgets of service contracts. • Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with stakeholders. • Leading client steering committees: Organizing and leading meetings with clients. • Managing events impacting services: Ensuring all events affecting the service contract are considered throughout its lifecycle. • Developing improvement plans: Creating continuous improvement plans and associated actions. • Proactively proposing service evolutions: Suggesting proactive service improvements. • Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts.
🎯 Requirements
• Proven significant experience in the same role • Ability to understand customer's needs and build trust-based relationships • Native Swedish + fluent in English
🏖️ Benefits
• Competitive pay, shareholder equity and benefits • A flexible, hybrid work schedule • E-learning opportunities and workshops, and global mobility potential
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