Customer Service Agent
November 15
Description
• This is a remote position for candidates based in Bogota, Colombia. • Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful. • Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. • As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. • At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community. • Responsibilities include providing clear, prompt, detailed, empathetic, and customer-oriented support to consumers, assisting customers to resolve inquiries via email, live chat, and phone call, building a network of support and trust with the customer support team, and advocating for customers to improve products and processes. • Ideal candidates will have 3+ years of customer support experience, be fluent in English and Spanish, possess excellent communication skills, and be able to learn new technologies to help customers succeed. • At Sezzle, employees are not just skilled professionals but also unique, purpose-driven individuals with diverse interests and a commitment to making a positive impact.
Requirements
• Excellent communication and interpersonal skills • Fluent in written and spoken English • Proven success in a fast-paced support environment • Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat • Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative • Driven to dig into the details of a system or process to solve customer problems • Displays a passion for what you do while upholding personal and corporate integrity • Excitement to learn new technologies and help customers succeed • 3+ years of customer support experience • Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software • Fluent in written and spoken English and Spanish (a third language is a pre) • Bachelor’s degree or an equivalent combination of education and experience • Zendesk, LiveAgent or Jira experience is a plus
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