Marketplace Operations and Merchandising Specialist

December 13

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Sezzle

WebsiteLinkedInAll Job Openings

Online Payments • Mobile Payments • FinTech • eCommerce • Retail

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

Description

• Optimize Product Display: Re-order products and collections to enhance customer engagement and maximize revenue per click. • Add Products to the Product Marketplace: Upload and maintain new products, ensuring accurate categorization, pricing, and imagery. • React to Problem Logs and Alerts: Monitor and address "report a problem" logs and other system alerts to resolve issues quickly and maintain a seamless shopping experience. • Help with Product Troubleshooting and Strategy: Investigate and resolve product-related issues while providing actionable insights to refine marketplace strategies. • Create Product Collections: Develop and manage product groupings based on seasonality, partner placements, and customer preferences. • Marketplace Trend Spotting: Stay up-to-date with industry trends and seasonal shopping behaviors. Proactively propose new collections, features, or promotions that align with emerging opportunities. • Quality Assurance Auditing: Complete daily audits of Sezzle’s product marketplace, ensuring all product information is correct and up-to-date. • Find and Activate Deals and Coupons: Identify and activate deals and coupons from top merchants, and operationally manage coupon merchandising across the Sezzle app to drive customer engagement and sales. • Conduct Competitive Analysis: Regularly benchmark Sezzle’s product marketplace against competitors and recommend new features or collections to maintain a competitive edge. • Performance Reporting: Develop and maintain regular performance reports for product collections, promotions, and other marketplace initiatives. Use insights to optimize future efforts. • Testing and Experimentation: Design and execute A/B tests to evaluate changes in product placements, promotional strategies, or collection structures. Use results to implement data-driven improvements. • Manage Product Promotion Calendar & Lifecycle Communications: Oversee a multi-channel promotion calendar, including email, mobile, and in-app product promotions. • Comprehensive Documentation: Create and maintain detailed and up-to-date documentation of all operational processes related to the product marketplace. • Copywriting: Assist with ad-hoc marketing and product marketing copywriting requests. • Operational Monitoring: Identify systematic issues to set up monitoring alerts.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field. • Prior experience in merchandising, retail, or e-commerce. • Fluent in written and spoken English. • Ability to manage multiple projects simultaneously and meet tight deadlines. • Strong written and verbal communication skills to effectively collaborate with team members and external partners. • Ability to analyze sales data and customer behavior to make data-driven merchandising decisions. • Comfortable working in a rapidly changing environment and can quickly pivot when priorities shift. • Prior experience copywriting in the marketing and/or retail space. • Proficiency in using merchandising and e-commerce tools. • Understanding of basic marketing principles. • Ability to identify data-backed opportunities for improvement and suggest actionable solutions. • Prior experience using Jira and Confluence.