Customer Support Agent

July 9

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ShiftCare

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software as a service • rostering • workflow automation • health services • timesheets

11 - 50

Description

• Provide exceptional customer support through various channels, including Intercom chat, email, phone, and Zoom. • Handle customer inquiries and issues efficiently, ensuring timely resolution. • Document customer interactions and maintain accurate records. • Use the ShiftCare platform to support customers, drawing from personal experience with the product. • Collaborate with the Product and Development teams to provide feedback and help improve our offerings. • Maintain a high standard of professionalism and empathy in all customer interactions. • Stay updated on ShiftCare product updates and industry trends to offer informed assistance.

Requirements

• Previous experience in a customer support role, specifically supporting SaaS platforms. • Strong communication skills (ability to question, clarify, empathise, use appropriate tone + language, personable). • Exceptional English communication skills, both written and verbal. • Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Intercom, etc.) • Ability to conduct support calls over the phone and via Zoom. • Strong problem solving skills (ability to think critically and learn on-the-fly) • Resourceful and creative in finding solutions to customer issues. • Ability to troubleshoot and utilise resources to answer questions on baseline topics. • Ability to work independently in a remote environment.

Benefits

• Supportive Team Environment • Customer-Centric Approach • Growth and Momentum • Product Feedback