Technical Support Engineer - Atlassian Administrator

4 days ago

Apply Now

Receive Emails with Similar Jobs

ShipBob, Inc.

WebsiteLinkedInAll Job Openings

Packaging • Shipping • Logistics • E-commerce • Technology

501 - 1000

💰 $200M Series E on 2021-06

Description

• We are looking for strong Atlassian/Jira administrator to support our cloud application suite. • This position is responsible for supporting, maintaining, and extending our Atlassian suite. • Within this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization. • Translating requirements of the businesses into Jira Service Management (JSM) solutions, implementation, testing & maintenance of these solutions and providing end user support. • Create JSM projects, queries, reports and dashboards. • Develop JSM workflows, screen schemes, permission schemes and notification schemes. • Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization. • Develop forms for customer portals in JSM. • Install and configure plugins and deploy to extend JSM capabilities, make dashboards from add-ons, configure custom fields, support JSM configurations. • Configuring, managing, development and testing sandboxes. • Additional duties and responsibilities as necessary.

Requirements

• Bachelor’s degree in Computer Science or a related field • Minimum 5 yrs of total work experience interacting with customers along with strong verbal communication and listening skills • Minimum 3 yrs of work experience as Jira Administrator • Possess excellent diagnostic and troubleshooting skills • A passion for providing legendary customer service to Business customers, using Atlassian Cloud products. • We’re looking for individuals who can self-organize, adapt quickly, curious, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach. • Basic understanding of Java code, familiarity with databases and SQL competence • Preferred to have Scriptrunner experience

Benefits

• Medical, Term & Accidental Insurance • All Purpose Leave (casual & sick time): 12 days • Earned Leave: 15 days • Public Holiday: 12 days • Generous Maternity & Paternity Leave • Quarterly Wellness Day • Work From Home Allowance • Referral Bonus Program • Fun Culture >>> Check us out on Instagram (@lifeatshipbob)