ShipBob, Inc.
ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.
Packaging • Shipping • Logistics • E-commerce • Technology
Technical Support Engineer - Level III
March 12
ShipBob, Inc.
ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.
Packaging • Shipping • Logistics • E-commerce • Technology
📋 Description
• The Technical Support Engineer III will serve as an Atlassian Administrator who has advanced proficiency in Jira Service Management, providing support for our cloud application suite. • This position is responsible for supporting, maintaining, and extending our Atlassian suite. • Within this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization. • This role reports to Manager, Atlassian Systems. • Translating requirements of the business into Jira Service Management (JSM) solutions, and the implementation, testing & maintenance of these solutions. • Providing end user support for Atlassian products. • Create JSM projects, queries, reports and dashboards. • Develop JSM workflows, screen schemes, permission schemes and notification schemes. • Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization. • Develop forms for customer portals in JSM. • Install, configure plugins, and deploy to extend JSM capabilities. • Build dashboards from add-ons, configure custom fields, support JSM configurations. • Configuring, managing, development and testing sandboxes. • Additional duties and responsibilities as necessary.
🎯 Requirements
• Bachelor’s degree in computer science or a related field. • Minimum 10 yrs of total work experience interacting with customers along with strong verbal communication and listening skills. • Minimum 5 yrs of work experience as Jira Administrator. • Possess excellent diagnostic and troubleshooting skills. • A passion for providing legendary customer service to Business customers, using Atlassian Cloud products. • We’re looking for individuals who can self-organize, adapt quickly, curious, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach. • Basic understanding of Java code, familiarity with databases and SQL competence. • Preferred to have Scriptrunner experience.
🏖️ Benefits
• Medical, Term & Accidental Insurance • All Purpose Leave (casual & sick time): 12 days • Earned Leave: 15 days • Public Holiday: 12 days • Generous Maternity & Paternity Leave • Quarterly Wellness Day • Work From Home Allowance
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