Senior Director, Customer Success

6 days ago

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Simbe Robotics

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💰 Convertible Note on 2022-07

Description

• As the Senior Director of Customer Success, you will lead and scale a best-in-class global Customer Success. • You will be responsible for the post-sale customer experience for Simbe’s fast-growing customer base. • This includes involvement from initial client onboarding, value realization, in-account expansion to full deployment, ongoing value delivery, and account renewals. • The primary role of this position is to support several existing pilot customers and to move them to full deployment. • A significant amount of your compensation will be success-based and keyed to driving customers to scale deployment, customer satisfaction, and SLA performance. • Reporting directly to the VP of Customer Experience, you will be responsible for leading customer success for your book of business, driving our customer success initiatives, and operating as an individual contributor first.

Requirements

• At least ten years of experience as a delivery leader in enterprise technology with solid business development skills (i.e., the ability to diagnose client needs and match them to Simbe solutions). • Specific experience in selling enterprise technology and data services is required (particular expertise in retail/commerce is ideal). • Proven ability to drive widespread and rapid deployment throughout enterprise accounts. • Effective at interacting with C-suite executives on key strategic issues. • Knowledge of delivery tools and techniques for hardware and software product development. • Demonstrated business development and sales capabilities. • PPM certification or equivalent project management skills. • General understanding of enterprise IT architectures and business processes.