Technical Support Engineer - Brazil

3 days ago

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Simetrik

WebsiteLinkedInAll Job Openings

fintech • financial control • data quality • data consistency • reconciliation

201 - 500 employees

☁️ SaaS

💸 Finance

💳 Fintech

🔥 Funding within the last year

💰 $55M Series B on 2024-02

Description

• As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. • Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. • This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further.

Requirements

• Proficiency in SQL and database knowledge. • Strong analytical and problem-solving skills. • Excellent communication skills with the ability to explain technical concepts to non-technical individuals. • Excellent communication skills in English, and Spanish. • Experience with Python and AWS services is a plus. • Previous experience in a technical support role, preferably in a software or SaaS environment. • A proactive attitude and a commitment to delivering exceptional customer service. • Experience with zendesk.

Benefits

• Well-funded and proven startup with large ambitions and competitive salaries. • Entrepreneurial culture where pushing limits, creating and collaborating is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact. • 100% Remote Work (You choose where to work from). • 500USD a year for you to invest in learning. • 2 Family days. • 5 sick days fully covered for you to rest and recover without impacting your income. • 1 full day for you to celebrate your birthday. • 60% discount in Colsanitas Pre-Paid Medicine for you and everyone around you (Colombia Only).