Customer Care Team Lead - Chat

September 16

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💰 Private Equity Round on 2018-05

Description

• The Customer Care Team Lead, Chat plays a critical role in providing team support. • Provides team coaching and support, ensures an optimal customer experience. • Handles customer escalations with professionalism and empathy. • Maintains accurate records of customer interactions and resolutions. • Fosters a collaborative and supportive team environment.

Requirements

• Minimum 2 years of high-volume, inbound contact center or call center chat experience (email/chat agent). • High school diploma or GED required. • Associates or Bachelors degree or equivalent experience preferred. • Ability to fluently speak and write in Spanish ideal. • Tire or automotive industry experience preferred. • Prior experience working in a remote environment is a bonus.