Customer Support Representative

September 16

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Cambium Learning Group

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at-risk and special student populations • reading intervention • math intervention • summer intervention • English language learners

501 - 1000

Description

• Provides technical support to customers via phone, chat, email, and other channels • Educating teachers and administrators on how to use products • Create and update cases with customer inquiries via CRM systems • Troubleshoot application and access issues for customers as needed • Explaining reports and usage within programs to customers • Report defects and feature requests to development team • Continually improves technical knowledge and service skills • Continually improves company knowledge of products and services • Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers • Has direct impact in making our customers successful through increasing their product understanding

Requirements

• Experience in customer service or technical support through multiple communication channels (phone, email, chat services) • Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops. • Ability and desire to learn new features and particulars of software applications • Excellent communication skills • Bilingual (Spanish/English) a plus!