RCS Product Support Specialist

September 15

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iHeartMedia

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Broadcast Media • Broadcast Radio • Digital Radio • Live Entertainment Events • Podcasts

5001 - 10000

💰 Debt Financing on 2017-02

Description

• Be the primary point of contact for clients by handling phone calls and emails from customers in the United States and other countries • Provide timely and accurate answers on subjects that can range from software clock building to audio cards, network infrastructure, or a SQL Server database • Document interactions with customers; provide answers by identifying problems; research answers and guide customers through corrective steps • Work with colleagues to troubleshoot problems in software, hardware, networks, and systems • Write up technical documentation that can be used to repair software defects and deliver enhancements • Work with customers to improve software system performance by identifying problems and recommending changes • Keep skills up to date by participating in educational opportunities and maintaining personal networks

Requirements

• Knowledge of Radio industry • Excellent customer service skills and a team focus • Attention to detail and ability to multitask in a fast-paced environment • Fundamentally sound knowledge of radio technologies, networking technologies, and Microsoft Windows • Recent experience working in a Radio, IT, or Engineering environment • Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable • Prior Customer Service experience is preferred • Well-developed troubleshooting and investigative skills • Bilingual English/Spanish abilities are a plus

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance • Paid vacation and sick time • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!