GTS Global Lead - Revenue and Customer Services Solutions

September 16

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Sleep apnea • COPD • Out-of-hospital care • Home medical equipment • durable medical equipment

5001 - 10000

💰 Post-IPO Debt on 2019-07

Description

• Overall responsibility to enable and oversee Sales Enablement, Customer Services & Technical Services technology stack • Act as strategic interface with stakeholders for technology strategy development, solution discovery and delivery • Produce and maintain a “North Star” Enterprise Architecture for Sales Enablement, Customer Services & Technical Services • Facilitate Annual Operating Plan (AOP) for Sales Enablement, Customer Services & Technical Services • Provide expert advice and guidance on technology trends and best practices • Evaluate, select and optimize technology stack, fostering automation and standardization • Lead a portfolio of GTS initiatives related to these services • Organize Business Monthly Review (BMR) with key stakeholders

Requirements

• Bachelor's degree (BA) in Computer Science or related discipline; combination of education and work experience will be considered • Minimum seven years technology experience managing and delivering software solutions • Significant business acumen, exposure to Sales Enablement, Customer Services & Technical Services • Significant experience with Customer Relation Management System (CRM), Customer portal self-service, Device repair processes, Contact Center, Sales Analytics, Rebates, Territory management, Sales agent commission calculation • Experience managing a global and cross-functional team • Strong appetite for technology • Ability to "popularize" or "socialize" technology concepts in front of the business

Benefits

• comprehensive medical, vision, dental, and life • AD&D, short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • three weeks Paid Time Off (PTO) in first year • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver or two weeks of secondary caregiver leave