Anti-spam - Anti-fraud Product Manager

4 days ago

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Sinch

WebsiteLinkedInAll Job Openings

cloud communications • VoIP • API • telecommunications • SMS

1001 - 5000

💰 Post-IPO Secondary on 2022-09

Description

• About Sinch • Sinch is pioneering the way the world communicates. More than 150,000 businesses rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. • Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. • At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! • We are seeking an experienced Anti-Spam / Anti-Fraud Product Manager to lead and coordinate our efforts from a product and policy perspective in detecting, preventing, and responding to fraudulent activities and spam within our various messaging platforms at Sinch. • The ideal candidate will have a strong background in cybersecurity, risk management, and telecommunications, along with a drive for protecting and maintaining the integrity of Sinch’s messaging platforms. • Key Responsibilities: • Product & Roadmaps: • Develop and implement comprehensive anti-fraud and anti-spam strategies to mitigate risks associated with messaging at Sinch, collaborating with key messaging platform stakeholders. • Own and drive the product roadmaps for Anti-spam / Anti-fraud across all messaging platforms at Sinch. • Modify the roadmaps as required based on changing business requirements, balancing the business needs with effort and timing. • Collaborate and coordinate with engineering on the roadmaps and associated deliverables and explore options to enhance detection algorithms and reporting tools. • Identify synergies and ways to leverage messaging data analytics and insights across platforms. • Take the lead role in interacting with 3rd party providers that Sinch engages for Anti-spam / Anti-fraud services and streamline the operations and costs associated with these 3rd parties. • Build relationships with regulatory bodies, industry groups, and other messaging providers to share insights and best practices. • Be the subject matter expert for Artificially Inflated Traffic (AIT). • Policy Development: • Collaborate with messaging platform stakeholders to establish and maintain policies and procedures related to anti-spam and anti-fraud measures. • Ensure compliance with industry regulations (e.g. GDPR) and best practices. • Lead role in collaborating with GSMA and other industry bodies on spam / fraud related topics. • Collaboration and Training: • Work closely with support, product, and marketing teams to educate key platform stakeholders on Sinch’s Anti-fraud and Anti-spam practices and capabilities. • Support sales as required in customer dialogues specifically related to Sinch’s capabilities in the area of Anti-spam / Anti-fraud and our plans for future improvements. • Support in engaging with law enforcement agencies, as needed, for investigations related to fraud. • Reporting and Analytics: • Lead role in designing reports on fraud, spam AIT trends, incidents, and mitigation efforts for senior management.

Requirements

• Bachelor’s degree in Computer Science, Information Security, or a related field; advanced degree preferred. • 5+ years of experience in anti-fraud, cybersecurity, or risk management roles, preferably in the telecommunications or messaging industry. • Strong understanding of SMS and other messaging protocols, telecommunications regulations, and current fraud trends. • Proficiency in data analysis tools and fraud detection technologies. • Excellent problem-solving skills and the ability to think critically under pressure. • Strong communication, written and interpersonal skills to collaborate effectively across teams.