Customer Success Manager - Enterprise

August 17

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Sinch

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We bring all people and businesses closer together with tools enabling personalized engagement. #WeAreSinch!

cloud communications • VoIP • API • telecommunications • SMS

1001 - 5000

💰 Post-IPO Secondary on 2022-09

Description

• Develop and maintain positive relationships with assigned customer accounts, ensuring their needs are met and expectations are surpassed. • Understand and align with team leadership the strategic goals of each account. • Monitor customer health metrics, identifying potential issues, and proactively addressing them. • Deliver training sessions to customers to ensure they are applying our solutions to their fullest potential. • Act as the primary point of contact for customer inquiries, coordinating with various internal teams to resolve any issues. • Analyze data to provide insights and recommendations to clients. • Regularly check in with clients, gathering feedback and ensuring their continued satisfaction with our products and services. • Advocate for customer needs within the organization, providing feedback to product and development teams. • Drive upsell opportunities and collaborate with an account executive on cross-sell opportunities. • Stay updated on industry best practices and trends to provide expert advice and guidance to clients.

Requirements

• Minimum of 3 years of experience in a customer success, account management, or client-facing role, preferably within the CPaaS or tech industry. • A Degree, preferably in Business, Communications or equivalent work experience. • Proficiency in written and spoken English. • Exceptional relationship-building and interpersonal skills. • Strong understanding of customer needs within the tech and telecom sectors. • Effective problem-solving abilities, with a keen attention to detail. • A demonstrated ability to work in a fast-paced environment and handle multiple accounts simultaneously. • The proven ability to translate customer feedback into actionable insights for the product team. • A team player attitude, with a willingness to collaborate across departments. • Strong communication skills, capable of presenting and explaining complex concepts in a clear manner.

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. • CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. • TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven. • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. • TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved. • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.