Sinch
Sinch is a leading provider of cloud communications for customer engagement. The company offers a comprehensive suite of AI-powered applications and APIs designed to facilitate messaging, email, and voice communication at scale. Sinch's solutions enable businesses to verify user identities, run omnichannel marketing campaigns, and provide customer support across multiple channels. By leveraging its robust network connectivity and rich communication services, including RCS and messaging platforms, Sinch empowers organizations to enhance customer interaction and satisfaction. Serving various industries, Sinch helps businesses like FirstBank and EasyPark manage customer communications effectively through secure, reliable workflows.
cloud communications • VoIP • API • telecommunications • SMS
Senior UX Researcher
March 7
Sinch
Sinch is a leading provider of cloud communications for customer engagement. The company offers a comprehensive suite of AI-powered applications and APIs designed to facilitate messaging, email, and voice communication at scale. Sinch's solutions enable businesses to verify user identities, run omnichannel marketing campaigns, and provide customer support across multiple channels. By leveraging its robust network connectivity and rich communication services, including RCS and messaging platforms, Sinch empowers organizations to enhance customer interaction and satisfaction. Serving various industries, Sinch helps businesses like FirstBank and EasyPark manage customer communications effectively through secure, reliable workflows.
cloud communications • VoIP • API • telecommunications • SMS
📋 Description
• Sinch is pioneering how the world communicates with businesses like Google and Uber. • We seek a Senior UX Researcher to champion user insights and influence product strategy. • Lead high-impact research to drive customer-centric culture and organizational influence.
🎯 Requirements
• Proven experience conducting UX research, with a strong track record of influencing product and business strategy. • Deep expertise in qualitative and quantitative research methods, including usability testing and in-depth interviews. • Outstanding storytelling and communication skills, with experience addressing senior leaders and cross-functional teams. • Ability to turn research findings into actionable insights for product decisions. • Strong understanding of product development, design thinking, and user-centered methodologies. • Experience working within a globally distributed large company. • Experience working with technical customers and regulatory industries.
🏖️ Benefits
• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. • CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. • TAKE A BREAK: Enjoy a generous paid time off program. • PUT FAMILY FIRST: We offer paid parental leave and family planning support. • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive. • MAKE AN IMPACT: Support betterment in your community with paid time off for volunteering.
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