Sinch
Sinch is a leading provider of cloud communications for customer engagement. The company offers a comprehensive suite of AI-powered applications and APIs designed to facilitate messaging, email, and voice communication at scale. Sinch's solutions enable businesses to verify user identities, run omnichannel marketing campaigns, and provide customer support across multiple channels. By leveraging its robust network connectivity and rich communication services, including RCS and messaging platforms, Sinch empowers organizations to enhance customer interaction and satisfaction. Serving various industries, Sinch helps businesses like FirstBank and EasyPark manage customer communications effectively through secure, reliable workflows.
cloud communications • VoIP • API • telecommunications • SMS
Support Engineer
March 19
Sinch
Sinch is a leading provider of cloud communications for customer engagement. The company offers a comprehensive suite of AI-powered applications and APIs designed to facilitate messaging, email, and voice communication at scale. Sinch's solutions enable businesses to verify user identities, run omnichannel marketing campaigns, and provide customer support across multiple channels. By leveraging its robust network connectivity and rich communication services, including RCS and messaging platforms, Sinch empowers organizations to enhance customer interaction and satisfaction. Serving various industries, Sinch helps businesses like FirstBank and EasyPark manage customer communications effectively through secure, reliable workflows.
cloud communications • VoIP • API • telecommunications • SMS
📋 Description
•At Sinch, we are a global leader in providing cutting-edge communication platforms. •Our support team plays a crucial role in ensuring our customers receive the best possible experience. •As Support Engineer, you will: •Provide high-quality technical support to operators and enterprises worldwide. •Analyze customer messaging traffic trends and patterns in our production environment. •Perform deep triage and troubleshooting of technical issues across both software application and network layers. •Support Sinch colleagues during customer integration, onboarding, and post-deployment phases. •Collaborate directly with customers in various technical areas, working with state-of-the-art communication technologies.
🎯 Requirements
•Experience working directly with global enterprise customers in a technical capacity. •Strong understanding of TCP/IP protocol suite and web protocols. •Proficiency in using service ticketing systems such as Zendesk, Atlassian Jira Service Management, etc. •Fluency in English (both written and spoken) for effective communication with global teams and customers.
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