Onboarding Manager - Customer Success

5 days ago

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11 - 50 employees

☁️ SaaS

💸 Finance

💰 $15M Series A on 2022-02

Description

• As an Onboarding Manager, you'll guide new customers through a seamless onboarding journey. • Deliver rapid time-to-first-value (TTFV), ignite product adoption, and ensure smooth handoff to Customer Success team. • Work with accounts of all sizes; experience with larger clients is key to enhancing satisfaction.

Requirements

• 5+ years in an onboarding or customer success role, ideally within SaaS, with enterprise clients. • Proven experience managing onboarding or implementation for complex products, including ERP systems. • Strong project management, problem-solving, and communication skills. • Experience working with construction tech or ERP systems is highly preferred. • Ability to manage multiple accounts with a focus on larger, strategic customers. • Must be located in the US or Canada, ideally within the Central or Eastern time zones. • Startup experience preferred, but not required. • Potential occasional travel for conferences or customer visits (< 10%).

Benefits

• Competitive Salary: USD $72K - $95K for US Remote, CAD $81k - $114K for Canada Remote. • Flexible Work Environment: Choose your work hours and option to work remotely. • Health & Wellness Benefits: Comprehensive health, dental, and vision insurance. • Professional Development: Annual $1K learning stipend for career development. • Collaborative Culture: Supportive team valuing creativity, innovation, and open communication. • Equity Options: Share in our success as we grow together. • Paid Time Off: Unlimited PTO with an encouraged three-week annual minimum. • Team Events: Regular virtual team activities and in-person events 1-2 times a year.