Onboarding Manager - Customer Success

November 5

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💰 $15M Series A on 2022-02

Description

• Act as the primary point of contact for new customers during onboarding. • Guide customers through the onboarding process and ensure integrations. • Monitor and optimize time-to-first-value for all new customers. • Focus on product adoption to increase product usage. • Collaborate with internal teams to resolve technical issues. • Provide insights for continual improvement of the customer experience. • Ensure structured handoff to the Customer Success team for management. • Monitor KPIs such as time-to-first-value and customer satisfaction.

Requirements

• 5+ years in onboarding or customer success role, ideally within SaaS. • Proven experience managing onboarding for complex products, including ERP systems. • Strong project management, problem-solving, and communication skills. • Experience with construction tech or ERP systems preferred. • Ability to manage multiple accounts focusing on larger, strategic customers. • Must be located in the US or Canada, ideally in Central or Eastern time zones. • Startup experience preferred, but not required. • Potential occasional travel for conferences or customer visits (< 10%).

Benefits

• Competitive Salary: Reflects skills and experience, with performance-based bonuses. • Flexible Work Environment: Choose work hours and remote options for better work-life balance. • Health & Wellness Benefits: Comprehensive health, dental, and vision insurance. • Professional Development: Annual $1K learning stipend for career development. • Collaborative Culture: Supportive team values creativity and innovation. • Equity Options: Share in the success as a startup employee. • Paid Time Off: Unlimited PTO policy with a three-week minimum. • Team Events: Regular virtual activities and annual in-person team meet-ups.