Application Support Administrator

November 8

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Skillable

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virtualization tools • training management applications • virtual machine hosting • eLearning delivery • cloud slice

51 - 200

💰 Private Equity Round on 2021-03

Description

• Act as the primary escalation point for the Platform Support Desk concerning Content issues reported in tickets • Respond to and resolve tickets within the SLA, ensure tickets are tagged appropriately, escalate issues as needed, and provide timely response to tickets that are opened in support of the production operations of the platform • Design technical solution proposals for content stakeholders • Manage internal communications channels to ensure incident resolution • Perform day to day administrative, management, and configuration tasks • Engage with internal staff and support to understand platform use and shortcomings • Contribute to discussions and decisions on the directions we are taking and ongoing projects/tasks • Analyze platform usage to determine and document best practices and templates • Travel to on-site locations, domestic and international, for meetings and projects • Assist in writing documentation that includes the necessary information required for publishing to internal or external consumption • Other duties to assist in the daily function of the platform and business needs • Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis • Other strategic business initiatives or cross-functional project involvement as required

Requirements

• 2+ years of relevant professional experience • Bachelor’s degree in related field preferred or relevant professional experience • Strong ability to troubleshoot using many different resources • Preference for someone with Lab Development experience • Familiarity with enterprise server configuration and management • Familiarity with enterprise L2 and L3 networking and firewall management • Familiarity with many different technologies in the Windows and Linux families • Familiarity with scripting languages (PowerShell, BASH, Python, etc.) • Hyper-V, VMware, and/or Cloud Platform familiarity (Azure, AWS, GCP) • Content creation and management using the markdown tools • Understanding of virtual disk management and virtual networking • Ability to work with others to take sets of abstract requirements and define methods of achieving those requirements using the released capabilities of a platform • Ability to objectively analyze how a platform is used and make recommendations on how to improve the platform through • Ability to prioritize and organize large volumes of data and documents

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies • Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions • Healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance • Group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options • 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements • Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave • Friends and Family Friday to end our standard workweek at 2pm local time • Full company closure during the 4th of July holiday week • Access to pet insurance • Access for employees and dependents to Skillable learning opportunities through our product and more!