Customer Support Specialist

3 days ago

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Skillable

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virtualization tools • training management applications • virtual machine hosting • eLearning delivery • cloud slice

51 - 200

💰 Private Equity Round on 2021-03

Description

• Support client engagement efforts by responding to incoming phone calls, chats, and resolving tickets in a timely manner utilizing the Zendesk Support Software • Work cross-functionally and at multiple levels both internally and externally with key stakeholders and customers • Communicate complex terms to help customers understand and address their inquiries • Serve as the first line of support and provide world-class customer experience • Ensure tickets are tagged, triaged, and addressed appropriately, promptly and within SLA limits • Complete ongoing training required to grow skills and proficiencies to continue thriving in this position and future roles • Create and maintain content related documentation for both internal and external use • Build and develop key relationships across the enterprise to help build internal enthusiasm and momentum for task initiatives • Support and promote the company values through positive interaction with both internal and external stakeholders on a regular basis • Respond to questions with documentational information to ensure complete understanding of product and features • Other strategic business initiatives or special cross-functional project involvement as required

Requirements

• 1 - 3 years of experience working in a customer-facing position, delivering first-class service at a fast-paced company; startup tech company preferred • Broad technical knowledge of the configuration and management of Windows and Linux preferred through either a college course, work experience or certification • Familiarity with major cloud provider platforms such as Azure, AWS, and/or Google Cloud • Technology certifications preferred in one or more of the following: Windows Server, VMWare, Azure, AWS and Virtualization related especially • Naturally inquisitive with a desire to solve problems and dig into the details • Experience working cross-functionally and promoting collaborative partnerships to drive results • Demonstrated ability to prioritize and manage workload and meet project deadlines • Proven ability to communicate effectively to various audiences/levels including leadership through various mediums • Desire to enhance and grow your career at Skillable

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies • Medical (2 plan options), dental (2 plan options), vision • Health savings account with generous employer contributions, healthcare spending accounts • Dependent care spending accounts, EAP, group paid life insurance • Group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options • 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements • Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave • Friends and Family Friday to end our standard workweek at 2pm local time • Full company closure during the 4th of July holiday week • Access to pet insurance • Access for employees and dependents to Skillable learning opportunities through our product and more!