Customer Support Specialist

November 6

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Skillable

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virtualization tools • training management applications • virtual machine hosting • eLearning delivery • cloud slice

51 - 200

💰 Private Equity Round on 2021-03

Description

• Provide excellent customer experience and maintain strong professional relationships with internal and external customers. • Support client engagement efforts by responding to incoming phone calls, chats, and resolving tickets in a timely manner utilizing the Zendesk Support Software. • Communicate complex terms to help customers understand and address their inquiries. • Serve as the first line of support and provide world-class customer experience. • Ensure tickets are tagged, triaged, and addressed appropriately, promptly and within SLA limits. • Complete ongoing training required to grow skills and proficiencies to continue thriving in this position and future roles. • Create and maintain content related documentation for both internal and external use. • Build and develop key relationships across the enterprise to help build internal enthusiasm and momentum for task initiatives.

Requirements

• 1 - 3 years of experience working in a customer-facing position, delivering first-class service at a fast-paced company; startup tech company preferred. • Broad technical knowledge of the configuration and management of Windows and Linux preferred through either a college course, work experience or certification. • Familiarity with major cloud provider platforms such as Azure, AWS, and/or Google Cloud. • Technology certifications preferred in one or more of the following: Windows Server, VMWare, Azure, AWS and Virtualization related especially. • Naturally inquisitive with a desire to solve problems and dig into the details. • Experience working cross-functionally and promoting collaborative partnerships to drive results. • Demonstrated ability to prioritize and manage workload and meet project deadlines. • Proven ability to communicate effectively to various audiences/levels including leadership through various mediums. • Desire to enhance and grow your career at Skillable.

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies. • Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions. • Healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. • 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. • Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. • Friends and Family Friday to end our standard workweek at 2pm local time. • Full company closure during the 4th of July holiday week. • Access to pet insurance. • Access for employees and dependents to Skillable learning opportunities through our product and more!