Systems Support Analyst

November 8

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virtualization tools • training management applications • virtual machine hosting • eLearning delivery • cloud slice

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💰 Private Equity Round on 2021-03

Description

• The Systems Support Analyst is responsible for performing an initial technical analysis of system issues and outages. • They will work with technical teams in helping to research, troubleshoot and document problems. • They will prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. • Schedule will be Sunday–Thursday 8pm–5am Eastern Time Zone, or as-needed should a major incident occur. • Provide timely response to all incidents, outages, and performance alerts; Categorize issues for escalation to appropriate technical teams. • Proactively monitor, detect, and respond to incidents and system issues, providing first-level troubleshooting and analysis across the production environment.

Requirements

• Bachelors' degree in a related technical field or equivalent years of professional experience. • 1+ years of experience working in a customer-facing position, delivering first-class service at a fast-paced technology company. • Experience working in fast moving technical environments. • Strong ability to troubleshoot using many different resources. • Proven ability to multi-task and prioritize. • Ability to work with others to take sets of requirements and define methods of achieving those requirements using the released capabilities of a platform. • Skilled at objectively analyzing how a platform is used and comfortable making recommendations on how to improve the platform through operational and development requests. • Ability to understand operational resilience frameworks and concepts. • Excellent written, oral, listening and communication skills. • Excellent time management, multitasking, and planning skills. • Ability to prioritize and organize large volumes of data and documents.

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies. • Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions. • 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. • Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. • Friends and Family Friday to end our standard workweek at 2pm local time. • Full company closure during the 4th of July holiday week. • Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!