Customer Engagement Associate

February 24

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Skyrocket Studios PH, Inc.

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Skyrocket Studios PH, Inc. is a creative and digital marketing agency that specializes in providing innovative marketing solutions. They develop strategies that address shifting market trends, enhance brand presence through web and mobile development, and create compelling visual designs. Their services also include social media and content production, PR and influencer marketing, and comprehensive digital marketing efforts aimed at maximizing online visibility and engagement.

Branding • Web Design & Development • Social Media Marketing • Search Engine Optimization & Marketing • Mobile Application Development

51 - 200 employees

Founded 2014

🤝 B2B

🛍️ eCommerce

📋 Description

• Respond to customer inquiries and resolve issues via voice and non-voice communication channels. • Assist customers and provide recommendations for services at physical locations, aiming to convert interactions into confirmed bookings. • Proactively manage and nurture potential clients with a strong focus on upselling and driving additional sales. • Provide professional and personalized customer service to potential clients, ensuring high levels of client satisfaction and brand loyalty. • Collaborate with client’s internal departments as needed. • Identify and escalate complex issues to senior representatives or leads when necessary. • Maintain accurate records of customer interactions and transactions across customer service platforms. • Track, measure, and analyze customer interactions to optimize performance and improve customer experience when tasked. • Monitor customer accounts for potential fraudulent activity and take appropriate actions to mitigate risks. • Stay updated on product knowledge and industry trends to deliver exceptional customer service. • Consistently meet or exceed customer satisfaction goals and performance metrics. • Contribute to the enhancement of customer service processes and procedures for improved efficiency. • Maintain systematic storage of client files within Google Drive, ensuring proper permissions and data security. • Participate in presentations and brainstorming sessions, providing support and insights in customer service.

🎯 Requirements

• Fresh Graduates are welcome to apply. • Experience in a customer service role, preferably in beauty, skin, or lifestyle industries is a plus. • Familiarity with social media tools such as Meta and digital collaboration platforms such as ClickUp and Pancake.ph is preferred. • Proficiency in Google Suite products. • Minimum internet speed of 40 Mbps for smooth communication and task performance. • Strong verbal and written communication skills with a collaborative and proactive mindset. • Willing to work on a shifting schedule, including weekends and holidays, and adapt to potential voice/call responsibilities. • Ability to work remotely with minimal supervision.