GKA
GKA is a medical fieldwork agency that specializes in connecting market research agencies, medical equipment manufacturers, and branding agencies to healthcare professionals, patients, and NHS payers. With over 30 years of experience, GKA delivers expert project management and recruitment services for healthcare market research. They conduct qualitative and quantitative studies, focusing on providing insights from healthcare professionals and patients. Their services include recruitment, project management, moderation, data processing, and analysis, supporting healthcare innovation and improving patient outcomes. GKA's approach is to ensure compliance with industry guidelines while offering tailored solutions for diverse research methodologies.
Healthcare • Qualitative • Fieldwork • Quantitative • Market research
CRM Manager
February 13
GKA
GKA is a medical fieldwork agency that specializes in connecting market research agencies, medical equipment manufacturers, and branding agencies to healthcare professionals, patients, and NHS payers. With over 30 years of experience, GKA delivers expert project management and recruitment services for healthcare market research. They conduct qualitative and quantitative studies, focusing on providing insights from healthcare professionals and patients. Their services include recruitment, project management, moderation, data processing, and analysis, supporting healthcare innovation and improving patient outcomes. GKA's approach is to ensure compliance with industry guidelines while offering tailored solutions for diverse research methodologies.
Healthcare • Qualitative • Fieldwork • Quantitative • Market research
📋 Description
• Seeking a skilled CRM Manager with expertise in HubSpot to optimize customer relationship strategies, enhance client retention, and drive data-driven decision-making. • Manage CRM systems for diverse clients while maintaining seamless operations through reliable infrastructure. • Key Responsibilities: Configure, customize, and maintain HubSpot CRM to align with client needs. • Develop automated workflows, segmentation, and reporting dashboards. • Oversee CRM systems for multiple clients, ensuring tailored solutions for customer acquisition and retention. • Analyze client-specific data to identify trends and recommend actionable improvements. • Partner with sales, marketing, and client success teams to unify CRM processes. • Train internal and client teams on HubSpot best practices. • Troubleshoot technical issues and coordinate with the team and clients as needed.
🎯 Requirements
• Minimum 2 years of hands-on experience with HubSpot CRM (certification preferred). • Proven track record of managing CRM systems for external clients. • Based in Metro Manila with a dedicated workspace and reliable internet/power supply. • Strong analytical skills to interpret customer data and drive retention strategies. • Excellent communication skills for client-facing interactions. • Nice-to-Have: Experience with additional CRM platforms (e.g., Salesforce, Zoho). • Experience working with a web agency. • Background in SaaS or B2B environments.
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🇵🇭 Philippines – Remote
💰 Private Equity Round on 2018-09
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
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