Enterprise Customer Success

January 4

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Offensive Security

Offensive Security is a leading provider of cybersecurity training and professional education. With a focus on continuous workforce development, they offer hands-on, real-world training through live-fire simulations and cyber ranges. Their offerings include industry-leading certifications and learning paths designed to develop critical cybersecurity skills for the most in-demand job roles. Offensive Security is recognized for its rigorous training content and labs and provides unique training solutions for organizations across various sectors, including public sector agencies. Their learning platform emphasizes skill development to build cyber workforce resilience and prepare individuals and teams for real-world cyber challenges.

201 - 500 employees

Founded 2006

πŸ”’ Cybersecurity

πŸ“š Education

πŸ’° Private Equity Round on 2018-09

Description

β€’ Act as primary contact for Enterprise clients and establish strong partnerships. β€’ Refer clients to sales for additional offerings. β€’ Ensure efficient resolution of client inquiries. β€’ Manage adherence to client expectations. β€’ Drive early success for new clients. β€’ Facilitate regular activities for clients. β€’ Develop client success plans and drive achievement of milestones. β€’ Schedule account reviews with sales representatives. β€’ Follow escalation procedures and ensure client satisfaction. β€’ Log inquiries for accurate reporting. β€’ Collaborate to influence customer experience improvements. β€’ Other duties as assigned.

Requirements

β€’ Bachelor’s degree or equivalent. β€’ 2-5 years in a customer-facing support role, with enterprise corporate or government clients. β€’ Excellent organization, project management, and time management skills. β€’ Superior verbal and written communication skills. β€’ Exhibit exceptional interpersonal skills and professionalism. β€’ Ability to learn new technology quickly and efficiently. β€’ Ability to work in a fast-paced environment, meeting deadlines and managing multiple clients. β€’ High attention to detail and analytical mindset.

Benefits

β€’ Equal employment opportunities for all employees and applicants. β€’ Prohibits discrimination and harassment of any type. β€’ Provides benefits in terms of recruitment, hiring, and training.

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November 27, 2024

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