Enterprise Customer Success

September 26

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Offensive Security

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💰 Private Equity Round on 2018-09

Description

• About OffSec: The leading provider of continuous professional and workforce development, training, and education • Become a part of our global presence and work from anywhere • The Enterprise Customer Success team provides the foundation for a long-term partnership with our OffSec Enterprise clients • Act as primary contact for Enterprise clients and establish strong partnership with stakeholders within client organizations • Manage adherence to client expectations to ensure they receive the maximum benefit from our training and certification offerings • Drive early success for our new Enterprise clients through specific proactive outbound efforts • Develop client success plans, identifying business goals and success measures • Work collaboratively with all peers and stakeholders to influence customer experience improvements.

Requirements

• Bachelor’s degree or equivalent • 2-5 years in a customer facing support role, with enterprise corporate or government clients. • Excellent organization, project management, and time management skills. • Superior verbal and written communication skills. • Exhibit exceptional interpersonal skills and professionalism. • Ability to learn new technology quickly and efficiently. • Ability to work in a fast-paced environment, meeting deadlines and managing multiple clients at a time. • High attention to detail and analytical mindset.