Head of Implementation Operations

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Description

• Head of Implementation Operations is critical for leading scalable implementation processes. • Responsibilities include hardware & software installations, customer experience, and operational excellence. • Focus on customer success mindset for smooth deployments and long-term satisfaction.

Requirements

• 10+ years of experience managing complex hardware & software deployment projects, ideally in restaurant tech or a similar industry. • Proven track record leading high-stakes implementations where flawless execution is essential to customer satisfaction. • Built and led implementation teams at scale, involving large volumes and multi-faceted complexity (inside teams, field reps, and third-party installers). • Strong technical background in hardware systems, installation processes, and troubleshooting methodologies, with direct experience overseeing deployments at scale. • Proven ability to harmonize customer trust-building with operational efficiency and process improvement methodologies like Six Sigma. • Exceptional people management skills, with experience hiring, motivating and developing high-performing, geographically distributed teams. • Demonstrated ability to think strategically while executing tactically. • Strong project management abilities, including scheduling, budgeting, and risk management, paired with excellent communication and problem-solving skills. • Comfortable navigating fast-paced, evolving environments with a focus on integrating new technologies and optimizing for future growth.

Benefits

• Flexible PTO • Market leading medical, vision and dental insurance • 401K matching up to 4% • Monthly wellness reimbursement/stipend • Weekly pizza stipend (Yes, that’s a thing!)