Chiller Technical Support Specialist - Magnetic Bearing

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Smardt Chiller Group

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Air Conditioning • High Efficiency OilFree Magnetic Bearing Centrifugal Chillers • Process Cooling • Data Center Cooling • Central Plant

501 - 1000

Description

• Work with the Technical Support Manager - West on matters that escalate above the CBU (Service) level in your coverage area (AMER/EMEA), with an emphasis on the AMER region and equipment sold in the United States. • Analyzing data remotely gathered from site to diagnose issues. • Being deployed to site to work directly with equipment and parties related. • Participating in RCA/8D team activities • Working with Suppliers (technical matters) • Working with Engineering, Controls, Manufacturing and Quality • Participating in activities related to continuous improvement of Smardt products, this includes but is not limited to: Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development • Mobilize to site as required to better understand operational challenges, gather data and interface with clients • Arrange support from adjacent departments as needed Corrective and containment actions

Requirements

• Excellent analytical and problem-solving abilities • Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years) • Practical experience with oil free chillers and magnetic bearing compressors • Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement • Resilient, flexible, self-motivated • Work well autonomously and in a team environment • Able to work efficiently and communicate clearly under pressure • Excellent relationship management skills with the ability to engage, negotiate and manage customer needs • Able to drive results, maintain and/or improve customer satisfaction

Benefits

• Competitive salary • Basic group insurance paid 100% by the employer • Employer 401K matching (up to 6%) • Opportunity for career advancement • Annual performance reviews • Training program • Growing business and industry