Field Service and Support Technician - HVAC

March 19

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

Receive Emails with Similar Jobs

Smardt Chiller Group

WebsiteLinkedInAll Job Openings

Smardt Chiller Group is a global leader and pioneer in manufacturing high-efficiency, oil-free chillers. With over 25 years of experience, Smardt specializes in oil-free centrifugal technology that features magnetic bearings, enhancing both chiller efficiency and reducing maintenance costs by eliminating the need for lubrication. The company offers a comprehensive and customizable line of air, water, and evaporatively-cooled oil-free chillers tailored for various industries, including data centers, hospitals, pharmaceutical manufacturing, and more. Smardt's chillers are known for energy efficiency, with a performance that is 20% to 50% greater than conventional oil-lubricated chillers. This focus on energy efficiency and reliability supports its widespread application across marine, government, and industrial sectors worldwide. The company maintains a robust global presence with installations in thousands of facilities.

Air Conditioning • High Efficiency OilFree Magnetic Bearing Centrifugal Chillers • Process Cooling • Data Center Cooling • Central Plant

501 - 1000 employees

Founded 2005

⚡ Energy

🏢 Enterprise

📋 Description

• Work with the Technical Support Manager - West on matters that escalate above the CBU (Service) level in your coverage area (AMER/EMEA), with an emphasis on the AMER region and equipment sold in the United States. • Analyze data remotely gathered from site to diagnose issues. • Be deployed to site to work directly with equipment and parties related. • Participate in RCA/8D team activities. • Work with Suppliers (technical matters). • Work with Engineering, Controls, Manufacturing and Quality. • Participate in activities related to continuous improvement of Smardt products. • Work with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development. • Mobilize to site as required to better understand operational challenges, gather data and interface with clients. • Arrange support from adjacent departments as needed. Corrective and containment actions.

🎯 Requirements

• Excellent analytical and problem-solving abilities • Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years) • Practical experience with oil free chillers and magnetic bearing compressors • Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement • Resilient, flexible, self-motivated • Work well autonomously and in a team environment • Able to work efficiently and communicate clearly under pressure • Excellent relationship management skills with the ability to engage, negotiate and manage customer needs • Able to drive results, maintain and/or improve customer satisfaction

🏖️ Benefits

• Competitive salary • Basic group insurance paid 100% by the employer • Employer 401K matching (up to 6%) • Opportunity for career advancement • Annual performance reviews • Training program • Growing business and industry