Lead Integration Support Engineer

5 days ago

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SmarterDx

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SmarterDx is a company that specializes in clinical AI, offering solutions to improve hospitals' revenue integrity and quality metrics. By analyzing 100% of patient charts, SmarterDx's proprietary AI algorithms identify differential diagnoses that may otherwise be missed, providing a significant boost to revenue opportunities for hospitals. Their services enhance clinical documentation integrity (CDI) by flagging clinical evidence with missing diagnoses or diagnoses lacking associated evidence, thereby ensuring compliance and streamlined workflows. SmarterDx prides itself on delivering immediate results and high customer satisfaction, thanks to its AI-driven insights which save time for CDI teams performing repetitive tasks.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $6M Seed Round on 2022-04

📋 Description

• As the Lead Integration Support Engineer, you will drive the evolution of our integration support function. • You will collaborate with Client IT teams, as well as our Customer Success, Data Engineering, Network Operations, and Development teams, to ensure smooth, scalable, and compliant data integrations. • Your expertise in HL7 operations, process improvement, and client communication will be key to our success as we scale our solutions. • SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered.

🎯 Requirements

• 5+ years experience in EHR healthcare integration (technical) roles, with strong focus on HL7 v2 support. • Hands-on-keys experience implementing data integrations via EHRs and 3rd party systems using FHIR, X12 EDI, and API-based interoperability. • Hands-on experience with SQL and troubleshooting complex data integration issues. • Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams. • Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders. • A proactive self-starter with an ownership mindset - capable of managing initiatives from conception to resolution. • In-depth understanding of one or more EHR systems and clinical or coding workflows. • Experience managing and scaling out the support function by establishing proactive monitoring systems, managing incident resolution and client communications, and coordinating cross-functional teams to ensure efficient, scalable support and regulatory compliance.

🏖️ Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. • Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. • Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.