Customer Solutions Engineer

3 days ago

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SmartPass

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Electronic Hall Pass • Student Accountability • Student Records • Live Hall Monitoring • School Customization

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Description

• Guide customers and provide tailored solutions to maximize their SmartPass experience. • Collaborate closely with product team to ensure customer feedback is addressed. • Dive into the customer journey, focusing on technical solutions that enhance onboarding process. • Master product knowledge through hands-on exploration. • Offer expert advice on setup configurations and best practices. • Provide escalated technical support, diagnosing issues, and collaborating with engineering to resolve problems. • Analyze how customers use SmartPass and collaborate to enhance resources based on feedback.

Requirements

• 3+ years of experience in a technical support, solutions engineering, or similar customer-facing role, ideally with a background in education (such as IT) or relevant experience in EdTech. • Hands-on experience with product integrations and system configurations, with familiarity in systems like Classlink, Clever, or similar platforms. • Proven ability to collaborate cross-functionally, partnering with product and engineering teams to resolve issues and enhance the customer experience.

Benefits

• Flex for adaptable scheduling. • ID cards for secure student identification. • Attendance for roll-call.