Customer Solutions Engineer

November 2

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Logo of SmartPass

SmartPass

Electronic Hall Pass β€’ Student Accountability β€’ Student Records β€’ Live Hall Monitoring β€’ School Customization

11 - 50

Description

β€’ Guide customers and provide tailored solutions to maximize their SmartPass experience. β€’ Collaborate closely with product team to ensure customer feedback is addressed. β€’ Dive into the customer journey, focusing on technical solutions that enhance onboarding process. β€’ Master product knowledge through hands-on exploration. β€’ Offer expert advice on setup configurations and best practices. β€’ Provide escalated technical support, diagnosing issues, and collaborating with engineering to resolve problems. β€’ Analyze how customers use SmartPass and collaborate to enhance resources based on feedback.

Requirements

β€’ 3+ years of experience in a technical support, solutions engineering, or similar customer-facing role, ideally with a background in education (such as IT) or relevant experience in EdTech. β€’ Hands-on experience with product integrations and system configurations, with familiarity in systems like Classlink, Clever, or similar platforms. β€’ Proven ability to collaborate cross-functionally, partnering with product and engineering teams to resolve issues and enhance the customer experience.

Benefits

β€’ Flex for adaptable scheduling. β€’ ID cards for secure student identification. β€’ Attendance for roll-call.

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