Business Systems Analyst III - Self Service and Systems

January 25

Apply Now
Logo of Smartsheet

Smartsheet

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

productivity • collaboration • achievement • innovation • effectiveness

1001 - 5000 employees

Founded 2005

☁️ SaaS

⚡ Productivity

🤝 B2B

Description

• Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. • We are looking for an experienced Business Systems Administrator to join the Self-Service and Systems team. This position is responsible for the implementation of and maintenance of AI related tools and resources within various software solutions utilized by the technical support organization. The primary role is to partner with others in the Self-Service and Systems team and in the support organization to identify areas to implement AI technologies, build and maintain models, to assist other business leaders in efficient use of AI features within utilized support systems, and help drive overall outcomes for the support organization. This role will primarily work with internal teams, system vendors, and report to the Senior Manager of the Self-Service and Systems team.

Requirements

• Bachelor’s degree, preferably in a relevant field such as computer science, computer engineering, business, or other related field. • 8+ years of experience with at least 3 years in technology, technical support, or customer support role and at least 3 years experience working with technology that utilized various forms of artificial intelligence including large language models, generative responses, or other related. • Strong understanding of language processing methods, machine learning techniques, and deep learning models. • Experience with building and/or fine-tuning large language models, as well as traditional machine learning models • Experience with designing and developing AI prompts, relevance rules, and other related using large language models, including in Coveo, Salesforce, GPT or ChatGPT and other solutions, including Amazon Lex • Proficiency in programming languages such as Python, or other related, for automation of tasks or to generate reports or run repetitive tasks • Analytical thinking skills for data driven decision making and for defining and measuring success metrics • Strong organizational and time management skills with a high attention to detail • Ability to successfully manage multiple projects, tasks, and assignments simultaneously • Proactive, resourceful, and solution-oriented with the ability to translate business requirements into technical action items • Strong verbal and written communication skills, including the ability to communicate with and manage expectations of senior executives and their staff with confidence • Knowledge of APIs and API Tools and experience with API monitoring tools to assess integration performance is a plus

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)

Apply Now

January 22

Join Kreative Technologies as a Senior Systems Engineer, utilizing advanced technical skills to enhance healthcare systems.

Discover 100,000+ Remote Jobs!

Join now to unlock all job opportunities.

Find your dream remote job

Discover hidden jobs

We scan the internet everyday and find jobs not posted on LinkedIn or other job boards.

Head start against the competition

We find jobs within 24 hours of being posted, so you can apply before everyone else.

Be the first to know

Daily emails with new job openings straight to your inbox.

Choose your membership

Cancel anytime

Loved by 10,000+ remote workers

Wall of Love

Frequently asked questions

We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.

Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.

Other job boards only have jobs from companies pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internets for jobs and doesn't accept payments from companies. This means we have thousands of more jobs!

New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.

Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.

Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.

Why I created Remote Rocketship

Choose your membership

Cancel anytime

Loved by 10,000+ remote workers
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com