Customer Success Renewal Manager

3 days ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Smartsheet

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Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

productivity • collaboration • achievement • innovation • effectiveness

1001 - 5000 employees

Founded 2005

☁️ SaaS

⚡ Productivity

🤝 B2B

📋 Description

• Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. • As Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. • This important role will report to our Senior Manager of Renewal Management. Due to the collaborative nature of this role with Account Teams (Sales, Presales, Services) ideal candidates will reside on the East or West Coast. • You Will: • Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion • Ensure a positive customer experience throughout all stages of the renewal process • Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes • Build and communicate an accurate forecast for upcoming renewals • Identify and highlight any renewal risk to your partners and work with all team members to order to develop resolution strategies • Evaluate your portfolio to prioritize time to render the most favorable outcomes • Highlight opportunities for process improvement • Perform other duties as assigned

🎯 Requirements

• 4+ years of Sales, Customer Success, or Finance experience • 1+ year of experience working in a software renewal role • Negotiation skills with experience driving contracts to completion • Experience analyzing complex problems, developing recommended solutions, and/or managing risk • Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle • Motivated by an entrepreneurial mindset and comfortable with ambiguity • Experience working with Salesforce and Smartsheet

🏖️ Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)